| | MSP & Enterprise Support
Results-driven IT Support Professional delivering end-user support, hybrid cloud administration, and IT infrastructure operations. Microsoft 365 · Active Directory · Azure AD · Intune · ITIL-aligned service delivery.
Experience
IT Engineer & Technical Project Coordinator
Provide Tier 2/3 engineering and project delivery across multi-tenant SMB environments, with a focus on Microsoft cloud, endpoint management, cybersecurity, networking, and automation.
- › Administer Microsoft 365, Entra ID (Azure AD), and Intune across multiple tenants, including identity lifecycle, MFA, Conditional Access, RBAC, licensing, and device compliance.
- › Deploy and manage endpoint security, BitLocker, USB controls, and security policies across client environments.
- › Lead Microsoft 365 migrations, SharePoint Online, Teams, and cloud collaboration deployments from design through implementation and handover.
- › Configure and troubleshoot 3CX/Yealink VoIP, DNS/DHCP, VPN, networking, and cloud infrastructure.
- › Implement backup and recovery solutions using N-able and Microsoft 365 Backup.
- › Develop Power Automate, Bookings, and Calendly workflows to automate business processes and reduce manual operations.
- › Produce technical runbooks, SOPs, and project documentation while coordinating technical delivery with clients and stakeholders.
ICT Officer
IT & Telecommunication Engineer
System Overview
Results-driven IT Support Professional with hands-on experience delivering end-user support, managing hybrid cloud environments, and maintaining IT infrastructure. Proven expertise in troubleshooting hardware/software issues, Office 365, Active Directory, and Azure AD environments.
Adept at working in fast-paced, SLA-driven environments with a focus on customer satisfaction and operational efficiency. Experienced in applying ISO 27001 and ISO 9001 principles across security, documentation, and service delivery, with strong capability in automation, modern endpoint management, and MSP toolsets.
"Technology is best when it brings people together. My mission is to ensure seamless IT operations so teams can focus on what they do best — building the future."
Leveraging AI-driven tools and automation workflows to streamline IT operations, reduce manual overhead, and improve service delivery efficiency across MSP environments.
Technical Matrix
Cloud & Directory
Support & Infrastructure
Education
Master of Information Technology
Macquarie University · Sydney, NSW
Bachelor of Engineering
Tribhuvan University · Electronics & Telecommunication · Kathmandu, Nepal
Projects
Email Migration
Delivered 6 GoDaddy/cPanel-to-Microsoft 365 migrations for 25-to-150 mailboxes each — minimal downtime, zero data loss, and positive stakeholder feedback.
Appointment Automation
Implemented Calendly-based scheduling automation for 5+ professional service clients — cut manual scheduling ~60%.
M365 Administration
Administered Microsoft 365 tenant for 500+ users — managing licensing, SharePoint configuration, Teams policies, and Exchange Online across multi-department environments.
Active Directory Management
Managed on-prem AD and Azure AD environments — user provisioning, group policy enforcement, OU structuring, and conditional access policies for 500+ identities.
Endpoint Security
Deployed and configured Microsoft Defender for Endpoint across 500+ devices — automated threat detection, remediation workflows, and security baseline compliance.
Intune Deployment
Led Microsoft Intune rollout for 500+ endpoints — device enrollment, compliance policies, app deployment, and Windows Autopilot provisioning for zero-touch deployment.
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Open to opportunities in IT support, MSP operations, and modern endpoint management.